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Support Coordination

Overview

Support coordination is an NDIS-funded service that helps participants understand their plan and connect with the supports they need to achieve their goals.

Our ANS Support Coordinators can help you:

  • Understand what’s included in your NDIS plan
  • Find and connect with suitable service providers
  • Build your confidence to manage supports independently
  • Navigate challenges or changes in your circumstances
  • Make the most of your funding

 

How we help NDIS participants

Our approach to support coordination services are practical, personalised, and focused on real outcomes.

ANS  Support Coordination helps you to: 

  • Understand your NDIS plan  
  • Connect with the supports you choose  
  • Keep your services working well together  
  • Work towards your goals over time  

 

We work alongside you to navigate your plan, solve problems, and adjust supports when things change. 

Who we support

Our NDIS support coordination services are available to:

  • NDIS participants with support coordination included in their plan
  • People new to the NDIS who need help getting started
  • Participants looking to change support coordinators
  • Families, carers, and nominees supporting someone on the NDIS

Who we work with

We work with NDIS participants, their families and carers, and the professionals who support them. Select the option that best describes you.

Get started with ANS  Support Coordination

Step 1 Register

Complete our form or call 0499408 244 and we’ll get back to you within 24 hrs.

Step 2 Discuss

Our team will contact you to understand your needs and answer any questions.

Step 3 Meet

We’ll arrange a time to meet in person or via telehealth to get started.

Step 4 Support

You’ll receive tailored support to help you make the most of your NDIS plan.

Frequently Asked Questions

What is NDIS support coordination?
Support coordination is an NDIS-funded service that helps you understand your plan, connect with providers, and make the most of your supports to achieve your goals
You can access support coordination if it is included in your NDIS plan. It is typically funded under Capacity Building supports
A support coordinator helps you understand your plan, connect with services, coordinate supports, resolve issues, and build your confidence to manage supports independently over time.
Support coordination helps you implement your plan and connect with providers. Specialist support coordination is for participants with more complex needs and focuses on reducing barriers and managing higher-level challenges.
Yes, you can change your support coordinator at any time if you feel the service is not the right fit. Your service agreement will outline the notice period required.
Yes. A key part of their role is helping you find providers that match your needs, preferences, and goals.
Yes, if you are local to our office in Brisbane / Stones Corner. Support can also be provided via telehealth / online.
Your first meeting usually focuses on understanding your goals, reviewing your NDIS plan, and identifying the supports you need to get started
This depends on your needs and your plan. Some participants need regular contact, while others check in as needed
Yes. With your consent, family members, carers, or nominees can be involved in meetings and decision-making
A support coordinator can help you understand how the NDIS works, what your plan includes, and how to start using your supports
Your support coordinator can help resolve issues, adjust services, or find alternative providers if needed
You can register your interest through the form on this page, and our team will be in touch once we begin taking on participants.

NDIS Support Coordination Vs Other Roles

NDIS support coordination does not replace other roles in the NDIS; it works alongside them, helping everything fit together more smoothly.

Understanding the difference between these roles can reduce confusion and help participants know who to contact for different needs. 

Local Area Coordinators (LACs) 

Local Area Coordinators support people to access the NDIS and understand general information about the scheme.

They are often involved when someone first applies to the NDIS or during planning and plan reviews. 

For example, an LAC may help a participant understand the structure of their plan or explain how to request a review.

However, LACs do not usually provide ongoing, individual support coordination, manage service connections long term, or assist with day-to-day problem-solving. 

Plan Managers

Plan managers support participants by paying provider invoices, tracking spending, and helping ensure budgets are used correctly. 

For example, if a participant receives invoices from multiple providers, a plan manager helps process payments and provides budget reports.

While they can explain how funds are being used, plan managers do not usually coordinate services, arrange providers, or support planning decisions. 

Support Workers

Support workers provide hands-on, day-to-day assistance, such as help with personal care, community access, or daily routines. 

For example, a support worker may assist someone to attend appointments or participate in community activities.

A support coordinator, on the other hand, helps organise and coordinate those supports, ensuring the right services are in place and working toward the participant’s goals.

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How Can we Help You?

Reach out anytime – we’re here to help you.